444db Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 444db ("the Platform", "444db", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your", "the Player") who visit, register on, or otherwise interact with the 444db platform at https://444db.io.

444db is committed to maintaining the trust and confidence of all players who use our services. We recognise that the personal data you share with us — whether at registration, during KYC verification, or in the course of normal platform use — is sensitive and deserves the highest level of care. This Policy is designed to give you clear, honest, and complete information about our data practices so that you can make informed decisions about your interaction with 444db.

This Policy applies to all data collected through the 444db website, mobile-optimised interface, customer support channels, and any other digital touchpoints operated by 444db. It should be read alongside the 444db Terms & Conditions, which govern the overall relationship between you and the platform.

Personal Data We Collect

444db collects personal data through a number of channels and for a variety of operational purposes. The categories of data we collect are set out below.

2.1 Registration Data
When you create a 444db account, we collect: your full legal name, date of birth, residential address (including district, division, and postal code within Bangladesh), email address, and mobile phone number. This data is required to open your account and verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data
Before processing any withdrawal, 444db is required to verify your identity. In connection with KYC procedures, we may collect copies of: your National Identity Card (NID), passport, or driving licence; a recent proof of residential address; and proof of ownership of the payment method(s) you use on the platform (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number). In cases involving large-value transactions, we may additionally request source-of-funds documentation.

2.3 Financial Transaction Data
We collect records of all deposits and withdrawals processed through your 444db account, including transaction amounts in BDT, payment method identifiers (mobile wallet numbers associated with bKash, Nagad, Rocket, or Upay), timestamps, and transaction reference numbers. We do not store full payment account credentials — only the identifiers necessary to reconcile transactions.

2.4 Gameplay and Betting Activity Data
444db maintains detailed logs of all gameplay sessions, bets placed, game outcomes, bonus activations and completions, and account balance movements. These records are retained to resolve disputes, detect fraud and bonus abuse, and ensure the integrity of the platform.

2.5 Technical and Device Data
When you access the 444db platform, we automatically collect certain technical information including: your IP address, device type and model, operating system version, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session duration. This data is used to optimise platform performance and detect suspicious access patterns.

2.6 Communications Data
If you contact 444db customer support via email, live chat, or any other supported channel, we retain records of that correspondence including the content of your messages and any attachments submitted. This data is used to resolve your query and to maintain a record of our interactions for quality assurance purposes.

2.7 Responsible Gaming Data
Where you activate responsible gaming tools — such as deposit limits, loss limits, session time limits, reality checks, or self-exclusion — we record the settings you have applied. This data is used solely to enforce the restrictions you have requested and is treated with additional sensitivity.

How We Use Your Personal Data

444db processes your personal data for the following purposes:

• Account creation and management: To open, maintain, and administer your 444db account, including processing deposits and withdrawals in BDT via your chosen payment method.
• Identity verification and KYC compliance: To verify your identity, confirm your age (21+ only), and conduct anti-money laundering checks as required by our internal compliance framework.
• Fraud prevention and security: To monitor account activity for signs of fraudulent behaviour, bonus abuse, multi-accounting, unauthorised access, and other prohibited conduct as defined in the 444db Terms & Conditions.
• Game delivery and platform operation: To deliver casino games and sports betting markets, process bets and game outcomes, and maintain accurate account balance records.
• Customer support: To respond to your queries, resolve complaints and disputes, and maintain a record of your support interactions.
• Responsible gaming: To enforce any responsible gaming restrictions you have applied to your account, including deposit limits, session limits, and self-exclusion periods.
• Platform improvement: To analyse anonymised aggregate usage data in order to improve the functionality, performance, and user experience of the 444db platform.
• Legal and regulatory compliance: To comply with any applicable laws, regulations, court orders, or lawful requests from competent authorities.
• Security communications: To send you account-related notifications such as login alerts, withdrawal confirmations, and security advisories. These are operational communications, not marketing, and cannot be opted out of while your account remains active.

Legal Basis for Processing

444db processes personal data on the following legal bases:

• Contractual necessity: Much of the data processing described in this Policy is necessary to perform the contract between you and 444db — that is, to provide you with access to the platform, process your deposits and withdrawals, and deliver the games and betting markets you have requested.
• Legal obligation: Certain processing activities are required to comply with applicable legal obligations, including identity verification, anti-money laundering record-keeping, and responding to lawful requests from authorities.
• Legitimate interests: 444db processes certain data categories — such as technical and device data and gameplay logs — on the basis of legitimate interests, specifically the interest of operating a secure, fair, and commercially viable platform. We have assessed that these interests are not overridden by your privacy rights in the context of a voluntary, adult online gambling service.
• Consent: Where 444db processes data for marketing communications or for optional enhanced personalisation features, we do so on the basis of your freely given, specific, and informed consent. Consent can be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing and Third-Party Processors

444db does not sell your personal data to third parties. We may share your data with the following categories of third-party processors where necessary to operate the platform and deliver our services:

• Payment processors: bKash, Nagad, Rocket, and Upay receive transaction data (mobile wallet identifiers and transaction amounts) necessary to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and regulatory framework applicable to mobile financial services in Bangladesh.
• Identity verification providers: Third-party KYC service providers may process copies of your identity documents and address proof on 444db's behalf. These providers are contractually bound to process data solely for the purpose of identity verification and to maintain data security standards equivalent to those applied by 444db.
• Game content providers: Providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and others deliver game content through 444db's platform. These providers may receive session and gameplay data necessary to operate the games and maintain their own system integrity. Game providers are independent data controllers in respect of the data processed through their game engines.
• Platform analytics providers: Anonymised, aggregated usage data may be shared with analytics service providers to support platform performance monitoring. No personally identifiable data is included in these data sets.
• Legal and regulatory authorities: 444db will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or pursuant to a valid legal process. We will notify you of such disclosures where we are legally permitted to do so.

All third-party processors engaged by 444db are required to enter into data processing agreements that bind them to process your data only on 444db's documented instructions, to maintain appropriate technical and organisational security measures, and to assist 444db in fulfilling its obligations with respect to your data rights.

Data Retention

444db retains personal data for as long as it is required to fulfil the purposes for which it was collected, or for such longer period as may be required by applicable law. The following general retention periods apply:

• Account and registration data: Retained for the lifetime of your account plus a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date of verification, in accordance with financial crime prevention requirements.
• Financial transaction records: Retained for a minimum of 7 years following the date of each transaction, to comply with financial record-keeping obligations.
• Gameplay and betting logs: Retained for 3 years from the date of each session, after which they are anonymised or deleted. Logs relating to open disputes are retained until those disputes are resolved.
• Customer support records: Retained for 2 years from the date of the last interaction in a given support case.
• Technical and device data: Retained for up to 12 months from collection, after which it is either deleted or anonymised for aggregate analysis.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction methods. You may request early deletion of your personal data by contacting [email protected]; however, please note that deletion requests may be declined where retention is required by law or where the data is necessary to resolve an ongoing dispute or investigation.

Cookies and Similar Technologies

444db uses cookies and similar tracking technologies on its platform to support essential operational functions, maintain session security, and analyse aggregate platform usage patterns. Cookies are small text files placed on your device when you visit the 444db website.

The following categories of cookies are used by 444db:

444db does not use advertising cookies, retargeting cookies, or any cookies set by third-party advertising networks. The analytics data collected through cookies is anonymised before analysis and is not combined with your personal account data in any way that would identify you as an individual.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to log in to or use the 444db platform. Disabling functional and analytics cookies will not affect your ability to access the core platform features.

Your Data Rights

As a data subject, you hold the following rights in respect of the personal data that 444db processes about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered account username and email address.

• Right of Access: You have the right to request a copy of all personal data that 444db holds about you. We will fulfil verified data access requests within 10 business days.
• Right to Rectification: If any personal data held by 444db is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections to account details (such as email address updates) can be handled through your account settings; more significant corrections may require identity verification.
• Right to Erasure: In certain circumstances, you have the right to request that 444db delete your personal data. This right is subject to overriding legal obligations — for example, we cannot delete financial transaction records that we are legally required to retain. Where a deletion request can be fulfilled, we will do so within 30 days.
• Right to Restriction of Processing: You may request that 444db restrict the processing of your personal data while the accuracy of that data is under dispute or while a complaint is being investigated.
• Right to Data Portability: Where processing is carried out on the basis of your consent or a contract, you have the right to receive a structured, machine-readable copy of the personal data you have provided to 444db.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for fraud detection purposes. 444db will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

Children and Minors

444db is strictly an adult platform. Access to all real-money services is limited to individuals aged 21 years and above. 444db does not knowingly collect personal data from any person under the age of 21. Where we discover or are notified that an account has been registered by or on behalf of a person under 21 years of age, we will immediately suspend the account, delete all personal data associated with it to the extent permitted by law, and report the matter to relevant authorities where legally required.

If you are a parent or guardian and believe that a minor has accessed the 444db platform or submitted personal data, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of receiving your report.

444db strongly encourages parents and guardians to install parental control software on devices that may be accessible to minors. We also recommend using account-level access controls on mobile financial services such as bKash and Nagad to prevent unauthorised transactions by minors.

Data Security

444db employs a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 444db platform, covering account login, payment processing, and personal data submission.
• Password hashing using industry-standard cryptographic algorithms. 444db does not store your password in plaintext at any point.
• Access controls: Internal access to personal data is strictly limited to authorised personnel. Role-based permissions ensure that staff members can access only the data necessary for their specific functions.
• Audit logging: All internal access to personal data records is logged and subject to regular security audits to detect and respond to anomalous access patterns.
• Intrusion detection and prevention: 444db's technical infrastructure is monitored for unauthorised access attempts, DDoS activity, and other forms of attack, with automated responses and human review processes in place.
• Incident response: In the event of a data security incident that may affect your personal data, 444db will notify affected players via the email address registered to their account within 72 hours of the platform becoming aware of the incident, in accordance with our incident response policy.

Whilst 444db takes every reasonable precaution to protect your data, no digital system can be guaranteed to be entirely free from security risk. You also bear responsibility for maintaining the security of your account credentials. You must not share your 444db password with any third party and must notify [email protected] immediately if you suspect that your account has been accessed without your authorisation.

International Data Transfers

444db primarily processes personal data within secure server environments. Where data is transferred to or accessed by service providers located outside Bangladesh — for example, international game content providers such as Evolution Gaming, Pragmatic Play, or Ezugi — such transfers are carried out under appropriate safeguards, including data processing agreements that require receiving parties to maintain data protection standards consistent with this Policy.

444db takes all reasonable steps to ensure that any international transfer of your personal data is conducted securely and that receiving parties handle your data with the same level of care that 444db applies. Where you have concerns about a specific international data transfer, you may direct your inquiry to [email protected].

Changes to This Privacy Policy

444db reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they substantively affect your rights or how we process your personal data — we will notify registered players via the email address associated with their account at least 7 days before the changes take effect.

Minor updates, such as typographical corrections, clarifications of existing provisions, or updates to reflect changes in our service providers, may be made without advance notice. The effective date displayed at the top of this Policy will be updated to reflect the date of the most recent revision.

Your continued use of the 444db platform following notification of material changes constitutes your acceptance of the revised Policy. If you do not accept a material change, you should cease using the platform and close your account before the changes take effect. All data rights requests submitted prior to a policy update will be handled under the version of the Policy that was in force at the time of submission.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 444db handles your personal data, please contact us using the details below. All privacy-related inquiries are handled in strict confidence and will receive a response within 48 hours.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data rights requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Inquiry"
• Response time: Acknowledgement within 48 hours; substantive response within 10 business days for data rights requests.

444db's data team operates in Bangladesh Standard Time (BST, UTC+6). Responses to privacy inquiries submitted outside business hours (Monday to Friday, 09:00–18:00 BST) will be dispatched on the next working day.